FAQs

FAQ’S

Frequently asked questions

How do I charge my lamp?

Please use the USB-C charger provided with your lamp to charge the device. With a full 4 hour charge, your lamp will last 4-16 hours depending on how bright you are operating the lamp. Need a new charger? Contact us today. Please note that there may be flickering when your lamp is about to die, this is normal and will fix with a charge.

What is your return policy?

Please use the USB-C charger provided with your lamp to charge the device. With a full 4 hour charge, your lamp will last 4-16 hours depending on how bright you are operating the lamp. Need a new charger? Contact us today. Please note that there may be flickering when your lamp is about to die, this is normal and will fix with a charge.

How do I turn my lamp on and off?

Please use the USB-C charger provided with your lamp to charge the device. With a full 4 hour charge, your lamp will last 4-16 hours depending on how bright you are operating the lamp. Need a new charger? Contact us today. Please note that there may be flickering when your lamp is about to die, this is normal and will fix with a charge.

I have an issue with my lamp, who do I contact?

Please use the USB-C charger provided with your lamp to charge the device. With a full 4 hour charge, your lamp will last 4-16 hours depending on how bright you are operating the lamp. Need a new charger? Contact us today. Please note that there may be flickering when your lamp is about to die, this is normal and will fix with a charge.